Pep Boys Auto Service & Tires

Aurora Jean Alexander a month ago

About 3 weeks ago I had an oil change done here. I waited there and everything went smoothly, or so I thought. Shortly after that my car reported low oil pressure. I quickly made another appointment with them to make sure everything is OK. Of course it wasn't. They told me the oil system was dirty and full of sludge and I should have it flushed before the next oil change. My oil life was on 81%! I asked them why they didn't do that before the last one, and their answer was a mere shrug! I was there, waiting for the car to be done and they couldn't tell me it needed cleaning??? I asked them if I could drive like this, and their amateur answer was yes, but not to delay the next oil change!! It turned out I couldn't! The car broke down two days later with a blown engine! Here I am having trusted people who have obviously no freaking clue what the hell they're doing!! And they're too lazy to do one more step than they consider necessary. And my car is undrivable and ready for the junkyard because of their miserable advice! Fair would be for them to pay the remaining value of the car!

Tom Jacob 2 months ago

We came to Rochester for the weekend and I blew a tire Friday night. By 11am the next day my car was fixed and we were on our way. The guys where great and we really appreciate them getting our car back to us so fast.

Rachel Dentico 4 months ago

I could barely understand Marc, he mumbled the whole time. I called before Memorial Day weekend asking for an appointment to check out my leaky tire. Which I just bought 3 months ago. I’m told they are short staffed (I completely understand that) and won’t be able to fit me in until after the weekend. So we end up agreeing on Tuesday after 4. So I show up Tuesday at 4:20. My car isn’t taken back to inspect until about 5:40. My car is finished around 6:20. Marc calls me up to pay and I asked if he would tell me what was wrong before I pay for work I have no idea about. There was 0 communication. I’m sure I was never entered into the computer when I called Friday so I got treated as a walk in instead of an appointment. I asked if any of the work is covered under warranty since they were new tires. Marc mumbles and I gave up. Paid my $23 for a tire repair and left very disappointed. I usually like Pep Boys. Mike, who I usually speak to is wonderful and great at keeping me informed to what is going on or any hiccups they may have encountered. Marc needs some serious refining with his customer service skills.

Jierell Washington (Birdie) 4 months ago

Came in for a new set of tires at the Irondequoit location. Got the car started and finished in good timing. Fantastic job, I love my new tires and the car feels so much better. Shout out to Mike(or was it Marc?🤔 I can't recall for certain, but his name definitely started with an M🤣) at the front desk, very courteous, respectful and knowledgeable. Handled all the business and got people situated very quickly!

Kyle Abron 11 months ago

Worst experience. I went for an oil change and tire rotation. Oil change was completed, but tire rotation wasn't. I told the front desk person that my tires were not rotated. I knew they were not rotated because I marked my tires. The mechanic who did my so called service was upset, and stated he could not get the lug nuts off the wheels. I stated utilize a braker bar. Front desk assistant said thats a suicide mission for my mechanic and he wont let him do it. I went home loosen the lug nuts off with a breaker bar (less than 15 minutes) and brought my vehicle back up there. The mechanic stated he could not get the lug nuts off still. 🤦🏾‍♂️ 🤔 Marc one the mechanics assisted me (thank you). They were only able to do the passagener side because they stripped the bolt. Next day I bought a universal locking lug nuts removal kit and got the stripped lug nut off in less than a minute with a braker bar. Brought my truck back for them to do the driver side rotation. Marc assisted and was shocked I got the lug nut off. -Damaged wheels -Came in with 20 lug nuts left with only 19 -Bought 2 replacement lug nuts from auto zone -Dirty interior Keep Marc, but the other guys need a retraining